Enter and view: John Low Pharmacy, County Durham

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Summary of report content

Healthwatch County Durham conducted an Enter and View on John Low Ltd. Pharmacy, Blackhill, Consett, County Durham, a privately owned pharmacy. The visit was conducted on 14 September 2017 where 19 patients shared thier views. The visit was arranged as part of Healthwatch County Durham’s enter and view schedule.

Observation by the enter and view representatives reported that: In general the comments and observations were mainly positive with the customers giving positive feedback about the staff, customer service and location of the pharmacy.

Recommendations were made by the enter and view team which were read by the Head Pharmacist and will be acted upon where necessary.

A response was provided by the pharmacy.

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General details

Local Healthwatch
Healthwatch County Durham
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Parking and transport
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Medication, prescriptions and dispensing
Staffing - levels and training
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
General Practice (GP)
Name of service provider
John Low Ltd.

Details of people who shared their views

Number of people who shared their views
19
Age group
All
Gender
All
Sexual orientation
Not known
Does this report feature carers?
No
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0
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