Enter and view: Amber House

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Summary of report content

Healthwatch Lincolnshire is the independent health and social care champion. Local Healthwatch is in place to gather the views and experiences of people accessing services, to use this information to influence decisions and to provide information and advice to the local community about health and social care services.

These Enter and View visits are ‘announced’ visits where they notify the provider of their intention to visit. Healthwatch Lincolnshire visited Amber House on 18/10/2017.

The summary of findings highlight: Staff and residents interacted well with one another; staff were knowledgeable about polices and legalisation; residents were treated with dignity and respect; residents enjoy shopping and trips out.

The report includes 4 recommendations and does include a response from the provider.

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General details

Local Healthwatch
Healthwatch Lincolnshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Staffing - levels and training
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Carmand Ltd

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
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