Enter and view: Accrington Road dental surgery

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Summary of report content

This is an enter and view report by Healthwatch Blackburn with Darwen. The report concerns the Accrington Road dental surgery, it was published on 1 December, 2017.

Overall the report findings are mixed. Patients seemed happy with staff and the quality of treatment. However the enter and view team identified some examples for improvement around disability awareness for staff, and the need for various policies to be more clearly displayed. Several recommendaitons were made related to these observations.

The practice manager did respond to the findings in the report.

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General details

Local Healthwatch
Healthwatch Blackburn with Darwen
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
Name of service provider
Blackburn with Darwen Clinical Commissioning Group

Details of people who shared their views

Number of people who shared their views
17
Age group
All
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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