Patient experience on the front line: Maternity services
Download (PDF 800.68 KB)Summary of report content
Leicester City CCG and Healthwatch Leicester City worked together to engage with patients and the public at several different Out and In patient clinics across the University Hospitals of Leicester (UHL). This report looks at maternity services ad is based on a survey to which 90 people responded.
Key findings
55% of respondents who answered the question about their overall satisfaction of the service said it was either Excellent or Good.
Communication with patients was cited as the most common reason as a barrier to a positive experience.
Patients from the City perceive a better patient experience than those from the County.
Patients felt that the overall experience at the Leicester General Site is better than at Leicester Royal Infirmary.
The patient experience across many demographic groups is perceived to be similar, with the exception of members of the Hindu and Muslim faiths consistently scored much higher than other faith groups and overall scores.