Enter and view: Croftwood Care Home

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Summary of report content

Healthwatch Halton conducted an Enter and View on Croftwood Residential Care Home, Runcorn, a privately owned nursing home curently catering for 43 people.

The visit was conducted on 29th September 2017.

It is a home with a 44 bed capacity. The visit was arranged as part of Healthwatch Halton’s enter and view schedule.

Observation by the enter and view representatives reported that:

In general the comments and observations were mainly positive with the residents giving positive feedback about the staff and facilities available.

Healthwatch Halton made recommendations in the report specifically around refurbishment of the home.

The owner responded stating they would act on the recommendations made by Healthwatch Halton.

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General details

Local Healthwatch
Healthwatch Halton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Written information, guidance and publicity
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
Dentist
General Practice (GP)
Health visitors including baby clinics
Optometry services/opticians
Rehabilitation/enablement
Memory clinic
Care home
Name of service provider
Minster Care Group

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Types of disabilities
Learning disability or difficulties
Long term condition
Types of long term conditions
Dementia
Does this report feature carers?
Yes
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0
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