Enter and view: The Haven

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Summary of report content

Healthwatch Lincolnshire is the independent health and social care champion. Local Healthwatch is in place to gather the views and experiences of people accessing services, to use this information to influence decisions and to provide information and advice to the local community about health and social care services.

These Enter and View visits are ‘announced’ visits where they notify the provider of their intention to visit. Healthwatch Lincolnshire visited The Haven on 27/09/2017.

The summary of findings highlight: Healthwatch Lincolnshire found the home refreshing open in talking about challenges and considering suggestions; Healthwatch Lincolnshire found overwhelmingly the residents seemed happy and settled in their environment with high praise for the staff for their caring and supportive attitude; Healthwatch Lincolnshire noted the lack of activity staff and this resonated with the residents, however we also suggested the existing scrap book be transposed onto walls and consider other options like digital picture frames to showcase what residents do get involved in.

The report includes 0 recommendations and does not include a response from the provider.

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General details

Local Healthwatch
Healthwatch Lincolnshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Food, nutrition and catering
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
The Haven

Details of people who shared their views

Number of people who shared their views
8
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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0
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