Enter and view: Sandpiper Care Home

Healthwatch Lincolnshire is the independent health and social care champion. Local Healthwatch is in place to gather the views and experiences of people accessing services, to use this information to influence decisions and to provide information and advice to the local community about health and social care services.

These Enter and View visits are ‘announced’ visits where they notify the provider of their intention to visit. Healthwatch Lincolnshire visited Sandpiper Care Home on 27/09/2017.

The summary of findings highlight: Overwhelmingly the residents seemed happy and settled in their environment with high praise for the staff; they acknowledge the approach to some of the more challenging aspects of the care specifically around dementia support and were impressed to hear the focus on interaction rather than medication to support a residents needs; they noted that residents were appreciative of the activities within the home but also the continued to desire to maintain and develop further links with the local community; they heard that the home was changing the ‘care plan’ approach to ‘personalised planning’ which may better support those individual needs (such as preferences for ‘hot’ food and more baths) whilst not making the residents feel they are asking too much, but add that element of control and independence into their daily lives; they were encouraged to hear the work the home is doing internally and externally to make working in this clinical environment more accessible, particularly with reference to trying to influence pharmacies to be more informative about the purposes of medication which could potentially support a more diverse workforce and support the prevention of medication errors.

The report includes 0 recommendations and does include a response from the provider.