Enter and view: Heatherlea House Residential Home
Download (PDF 380.18 KB)Summary of report content
Healthwatch Lincolnshire is the independent health and social care champion. Local Healthwatch is in place to gather the views and experiences of people accessing services, to use this information to influence decisions and to provide information and advice to the local community about health and social care services.
These Enter and View visits are ‘announced’ visits where they notify the provider of their intention to visit. Healthwatch Lincolnshire visited Heatherlea House Residential Home on 27/09/2017.
The summary of findings highlight: Overwhelmingly the residents seemed happy and settled in their environment with high praise for the staff; the home themselves felt there was capacity to increase residents both for long, short and medium term care; relatives have fed back that they are happy with the levels of care and feel supported by the staff team; the care home itself is somewhat dated and restricted by its building and curb appeal which was felt could be improved; they heard that whilst respite care was an aspect of care the provider supported, it found that being able to move the individual back into their own home could be problematic due to the lack of care package support.
The report includes 0 recommendations and does not include a response from the provider.