Enter and view: Parklands Nursing Home, Walsall

Healthwatch Walsall conducted an Enter and View on Parklands Court Nursing Home, Walsall, a privately owned nursing home. The visit was conducted on 21st September 2017.

The visit was arranged as part of Healthwatch Walsall’s enter and view schedule.

Observation by the enter and view representatives reported that:

The exterior of the complex of buildings comprising Parklands is well laid out and signage is clear. There is ample car parking with sufficient provision for disabled users. The front garden landscaping is very well maintained.

The food hygiene rating for Parklands Court is 5, very good. Menus are extensive and changed on a regular basis.

2 residents were spoken to during the visit.

The infrastructure and facilities were of an extremely high standard and conducive to high standards of care. They were bright, clean and easily accessible for users. There were however, some concerns regarding staffing levels, particularly at night and as a consequence there was a potential impact on individual care at the expense of carrying out tasks to be completed.

it was evident that maintaining dignity and safeguarding residents is a high priority at Parklands Court.

The staff appeared to be motivated and great importance was placed on training and skills development.

The provider responded thanking Healthwatch for their report and acknowledging there were some areas of improvement.