Patient experience summary report - primary care services

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Summary of report content

The information within this report is a summary of unprompted patient feedback shared with Healthwatch Devon in relation to experiences involving primary care services. The report does not include recommendations but is intended to make the views of local people known to managers of health and care services and make them aware of the things that matter to patients, their friends, family, and carers.

During the quarter, January to March 2017, Healthwatch Devon have captured a total of 32 individual experiences. This report summarises what those 32 people told Healthwatch Devon.

The top 5 themes included quality of treatment (22%), access to GPs (14%), appointments (12%), staff attitudes (12%) and fees/charges (7%).

The data included in the reports are for the recipients to utilise and to help inform service design, delivery and improvement.

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General details

Local Healthwatch
Healthwatch Devon
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Quality of treatment
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Northern, Eastern and Western Devon Clinical Commissioning Group

Details of people who shared their views

Number of people who shared their views
32
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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