Health and wellbeing event report - 27 September 2017

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Summary of report content

Healthwatch Bristol organised workshops to hear people’s feedback on long term health conditions, to gain their experiences of using health and social care services and which services they felt had help supported them with their needs. A total of 20 comments were collated from both engagement sessions. The general consensus of the data analysed were positive.

The key themes in the report was in regards to: Primary care; although there was positive feedback about the quality of treatment

and attitudes of staff, few commentators reported dissatisfaction with waiting times for appointments; Secondary care: there was mixed feedback about the quality of treatment in hospital settings, majority were positive from cancer patients. A few negative comments highlighting the importance of health staff providing early diagnoses, and being treated in a compassionate manner with regards to patients with special needs.

The report contains 3 recommendations. There is no comment from the provider(s) in relation to these recommendations.

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General details

Local Healthwatch
Healthwatch Bristol
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Caring, kindness, respect and dignity
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Other
Name of service provider
Cosham Hospital, Southmead Hospital, Monks Park Surgery, Knowle West Health Park, Oasis White Hall, Charlotte Keal Medical Centre

Details of people who shared their views

Number of people who shared their views
20
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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