Enter and view: Springfield House

Healthwatch Bath and North East Somerset visited Springfield House on 14/09/2017.

It was clear to Healthwatch Bath and North East Somerset volunteers that residents are happy at the home, most of their needs are catered for. The residents to whom Healthwtch Bath and North East Somerset spoke found staff very caring and accommodating. Volunteers expressed a good impression of the care home which is well decorated and clean.

The communal rooms have a variety of seating with both chairs and settees and there were homely touches such as the dresser in the lounge. Each lounge in the three areas has a TV and radio. There are a range of activities and trips, but volunteers questioned whether some residents might like some meaningful activities of daily living to encourage independence and social interaction, such as helping to lay the tables.

Volunteers commented on the low staff turnover and good retention of staff, which gives consistency for residents. Volunteers were pleased to know that the care home has a hydration policy, providing decaffeinated tea and coffee for residents.

It was good to see that residents have independent access to the secure garden for fresh air. The security measures were discreet on the front door and a welcoming reception and signing-in book helped this at the garden house entrance (which was observed on leaving). Having large clocks around the care home reminds residents of the time of day.

The report includes 2 recommendations and does not include a response from the provider.