Domiciliary Care Report 2016/2017

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Summary of report content

This report analyses the opinion of Knowsley residents reagrding Domiciliary Care for the period 2016/2017.

A survey was carried out by Healthwatch Knowsley ans 295 responses were received.

The following care providers were mentioned in the report:

1st Class Care, Able Support Limited, Alphacare Northwest, Alternative Futures Ltd, Apollo Care, Care & Respite Ss Ltd, Casa Knowsley, Community Integrated Care, Heron Care Limited, Homeinstead Senior Care, Care (Gb) Limited, Making Space, Mencap, Pss - Prescot, Trafalgar Care, Victoria Community Care Ltd(N).

Respondents satisfaction with services were mixed.

No recommendations were made and the providers did not provide a response for this report.

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General details

Local Healthwatch
Healthwatch Knowsley
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Public opinion
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Cancellation
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Primary research method used
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Home care/domiciliary care including personal assistants and personal budgets
Name of service provider
Numerous

Details of people who shared their views

Number of people who shared their views
295
Age group
All
Gender
All
Ethnicity
All
Does this report feature carers?
Yes
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