Inequalities in Milton Keynes
Download (PDF 1.5 MB)Summary of report content
Healthwatch Milton Keynes undertook engagement for the Denny review of health inequalities in Bedfordshire. They engaged with 296 people.
Most people surveyed had engaged with their GP in the last three years. Nearly two in five had seen a mental health professional.
When asked what went well, people were most likely to mention that health professionals were friendly and approachable and personalised their care.
When asked what didn't go so well, people mentioned having their concerns dismissed and difficulties in getting an appointment. A high number of women expressed their frustration at being patronised or dismissed. Trans people mentioned similar concerns. People who had hearing impairments struggled to get their needs met.
When asked what could be better, people wanted to see the following things changed:
- strict admission or referral criteria causing barriers
- People not treated with respect and dignity
- Lack of empathy and compassion
People also wanted to see improved communication, especially for people with communication needs. People wanted cultural competency training for healthcare professionals.
Nearly all people questioned felt that they looked after their health well or to the best of their ability. Seven in ten felt they had a good level of knowledge about where to get advice about health if they needed to. People were concerned that a lot of NHS health messages were shared digitally, which were not available to people with sight impairments and those who didn't have any digital access.
The report contains a number of recommendations about information and cultural competency.