Monthly feedback report - September 2023

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Summary of report content

Healthwatch Greenwich reports on key themes in its feedback for September 2023.  During this period, they heard from 113 people.

Key themes included:

  • People's experiences of booking GP appointments and staff attitude
  • Referral processes
  • Equipment services

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Other
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Integration of services and communication between professionals
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Equipment services (including wheelchairs, incontinence, home adaptations)
General Practice (GP)
Neurology, neurosurgery and stroke care

Details of people who shared their views

Number of people who shared their views
113
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