Six month activity report for the period October 2016 to March 2017
Download (PDF 619.32 KB)Summary of report content
Healthwatch North Tyneside summarised their activity between October 2016 and March 2017 in a report to the Board. The report covers:
- the trends arising from feedback received directly from service users
- organisational updates
- updates on thematic priorities
- engagement and outreach activity
- work with other bodies including CQC, local Healthwatch and Healthwatch England
- a volunteer update
- communications
Healthwatch North Tyneside received 268 instances of feedback from service users during this six month period mainly via outreach activities, social media, feedback forms and the online feedback centre. The key trends arising from the feedback were:
1) Hospitals: Most users were satisfied with the care and treatment received. The complaints raised focused on the waiting times to access diagnostics and treatment, poor quality of care and staff conduct.
2) GPs: The majority of people were happy with the service received. Complaints were raised in regard waiting times for appointments.
3) Community services: Most feedback was praise for a particular day centre. The remainder of the feedback focused mainly on the need for greater support for carers. Feedback categorised as relating to “Other” services also focused on the need for greater support for carers.
4) Mental Health Services: Most feedback related to concerns about support offered during a crisis including the waiting times.
5) Urgent care: Feedback focused on the walk in centres including praise for the service and concern about proposed closures of two walk in centres. Concerns were raised regarding the waiting times for ambulances.
The report also outlines Healthwatch North Tyneside’s plans for the next six months in relation to their thematic priorities: young service users, mental health, carers, hospital food, residential care homes.
Healthwatch North Tyneside signposted 93 times during the period mainly to PALS.
Healthwatch North Tyneside engaged 635 people through 40 engagement activities during the six month period.