Enter and view: The Hertfordshire Centre for Dentistry
Download (PDF 620.1 KB)Summary of report content
Healthwatch Hertfordshire (HwH) is the independent health and social care champion. Local Healthwatch is in place to gather the views and experiences of people accessing services, to use this information to influence decisions and to provide information and advice to the local community about health and social care services.
These Enter and View visits are ‘announced/unannounced’ visits where they notify the practice of their intention to visit within the next 4 weeks but do not give a specific date or time. HwH visited The Hertfordshire Centre for Dentistry on 08/10/2017 at 10.30am.
The report highlights The Hertfordshire Centre for Dentistry has many areas of good practice. These include: Proactive approach in dealing with patients’ accessibility requirements; helpful approach to patients’ specific needs; clear, open and friendly website; defibrillator training for all members of staff.
They also found the following areas for improvement: Lack of visible external information; overcrowded noticeboard; patient toilet; lack of a clear designated first aider at any one time.
The report includes 9 recommendations which includes a response from the provider.