Enter and view: 21 Dental
Download (PDF 594.33 KB)Summary of report content
Healthwatch Hertfordshire (HwH) is the independent health and social care champion. Local Healthwatch is in place to gather the views and experiences of people accessing services, to use this information to influence decisions and to provide information and advice to the local community about health and social care services.
These Enter and View visits are ‘announced/unannounced’ visits where they notify the practice of our intention to visit within the next 4 weeks but do not give a specific date or time. HwH visited 21 Dental on 08/04/2017 at 12.45pm.
The report highlights 21 Dental has many areas of good practice. These include: Clear and useful signage on the exterior of the building; transparency around NHS Fees; promotion of oral health in the waiting room; approach to patients with a learning disability.
They also found the following areas for improvement: Décor of the waiting room/reception area; the Complaints Policy; practice NHS Choices website entry; accessibility for patients with physical disabilities.
The report includes 22 recommendations which includes a response from the provider.