Enter and view: Waterloo Road Medical Practice, Blackpool
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Waterloo Road Medical Centre is a GP practice which is located in Blackpool.
The visit was arranged as part of Healthwatch Blackpool’s enter and view schedule and was conducted on 2nd and 3rd August 2017 where 53 residents were asked for their views.
Observation by the enter and view representatives reported that:
The environment appeared clean and tidy with the surgery appearing accessible and having some dementia friendly adaptions.
The practice got a red rating for its overall access rating as overall the majority of patients felt that their experience of booking appointments ‘could be improved’ with some stating that it was ‘poor’.
The practice received a green rating for the overall quality rating as the majority of patients said they was happy with medical and non-medical staff along with all patients spoken to stating that they were either ‘satisfied’ or ‘very satisfied’ with the care provided to them.
It was also reported that most patients had not heard of the surgeries Patient Participation Group.
The enter and view team raised some issues based on their findings with the practice manager stating what action has been taken to address these and that the targets had either been met or being worked towards.