Cancer services in focus

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Summary of report content

This report focuses on the Cancer Services available at Royal Derby Hospital, part of Derby Teaching Hospitals NHS Foundation Trust. Patient Experience (100 individual comments in total) was collected via specific public facing engagements in January 2017.

There were also 11 case studies caried out recording, at lenghth, individual experiences.

The comments collected were mostly positive ( 74%) with only 13% negative. The remainder classed as indifferent.

Royal Derby Hospital is part of Derby Teaching Hospitals NHS Foundation Trust.

Issues raised were:

Parking is a major issue

Delays with Community Transport

Poor waiting times for OPDs

One patient advised they felt bullied by a member of medical staff

Empathy, compassion, and excellent service by Cancer Services staff

Good level of information provided to patients

Enabling patients to deal with a difficult diagnosis

Good communication (categorised as improved communications by patients/family who have used the service before)

Giving time and not rushing patients

Listening to what patients have to say

Overall classed as a caring service by the majority of patients interviewed

Recommendations were made and the Hospital replied to each individual case study and recommendation.

Changes have been intimates as a result of the recommendations.

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General details

Local Healthwatch
Healthwatch Derby
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Patient experience
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Parking and transport
Communication with patients; treatment explanation; verbal advice
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Oncology and cancer care
Patient Transport and NEPTS
Name of service provider
Derby Teaching Hospitals NHS Foundation Trust

Details of people who shared their views

Number of people who shared their views
111
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Types of long term conditions
Cancer
Does this report feature carers?
Yes
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