Annual Report 2016-17

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Summary of report content

Healthwatch Cumbria Annual Report details the impact and activities carried out in 2016/2017 to place patients and the public at the heart of health and social care service improvement.

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General details

Local Healthwatch
Healthwatch Cumbria
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Annual Report
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Parking and transport
Communication with patients; treatment explanation; verbal advice
Cost and funding of services
Public consultation and engagement
Written information, guidance and publicity
Integration of services and communication between professionals
Medication, prescriptions and dispensing
Other
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
General Practice (GP)
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
Maternity care
Community Mental Health Team (CMHT) and specialist MH services
Other
Adult social care, including care packages and social workers
Care home
Emergency department (inc A&E)
Name of service provider
Healthwatch Cumbria

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Gender
All
Does this report feature carers?
Yes
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0
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