Enter and view: Swiss Cottage Care Home

Healthwatch Central Bedfordshire’s visit to Swiss Cottage Care Home was scheduled following a comprehensive CQC inspection in February 2017.

The purpose of the visit was: To engage with service users of care homes and understand how dignity is being respected in a care home environment; identify examples of good working practice; observe residents and relatives engaging with the staff and their surroundings; consult with residents, relatives and staff about their experiences of the environment within the home and how care is delivered.

The summary of findings informed at the time of the visit, the evidence is that the home was operating to a good standard of care with regard to cleanliness, dignity and respect. On entry, representatives were asked to sign in. Representatives noted the Healthwatch Central Bedfordshire poster displayed in the reception area and also in two other locations in the home. Residents looked tidy, clean and well cared for, representatives saw no evidence of dignity not being respected. Residents spoken to were generally happy with the meals; the current menu appeared to be balanced and nutritious and mealtimes were suitable for the residents. Residents could also choose where to take their meals and the newly appointed Executive Chef was happy to accommodate resident’s alternative choice of food if they did not find their original selection appealing. There was clear evidence of social activities at the home, with photographs of previous events displayed on the activities board. The residents spoken to were given the option of taking part in organised activities along with their relatives.

The report includes 5 recommendations and includes a response from the service provider.