Enter and view: Faversham House nursing home, Urmston

Healthwatch Trafford conducted an Enter and View on Faversham House nursing home, a privately owned care home with 20 places on the 5th May 2017.

This visit was arranged as part of Healthwatch Trafford’s three year programme of visits to every nursing and residential home in Trafford which has publicly funded residents. This visit was undertaken by lay people who are trained and authorised representatives of Healthwatch who report on the quality of care they perceive is provided on the day of the visit.

The representatives observed:

• Faversham Nursing Home caters for a broad range of residents aged 40 years old and upwards and from all communities.

• There are many long-term residents

• All residents listened to spoke of their satisfaction with the care they received

• The Home is welcoming and appears well staffed

• Staff are clearly happy at Faversham and this permeates the atmosphere providing good responsive interactions with the residents

• They found the Home to be well managed

• The Home has an open-door policy and visitors during the morning session were evident, all having signed the visitors book.

The following recommendations were made:

• They could not find any specific recommendations over and above those described on page 20 (Examples of Best Practice).

• Of the six relative questionnaires completed, all rated the home very highly