Provider feedback - Embrace Life
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Throughout January – March 2017 Healthwatch Luton targeted their engagement within the community. They visited group activities run in Embrace Life to gather feedback on health and social care services in Luton.
The overall sentiment of the feedback is positive - mainly 33% of the reviews were positive and 13% were negative. The main source of feedback was via direct engagement.
The 15 attendees provided feedback on 10 services within Luton. This included mainly Embrace Life (Community) itself, along with GP’s, Hospital and Dentists.
Healthwatch Luton have forwarded this Provider Feedback to Embrace Life in May 2017. Healthwatch Luton would look to attend Embrace Life activities again to gather further feedback from this cohort of people. Overall, the general feedback on Embrace Life and on the other services was positive.
Healthwatch Luton would recommend: A response from Embrace Life on the feedback provided by service-users on their service provision at Embrace Life; any actions that are taken forward by the provider in response to this feedback provided to be communicated back to Healthwatch Luton.