MindMate Single Point of Access - Young People's and Parents' views about present experiences and future options
Download (PDF 2.79 MB)Summary of report content
Healthwatch Leeds (supported by Common Room) were commissioned by NHS Leeds South and East CCG (lead commissioner of the Future in Mind: Leeds strategy) to engage with young people and parents who had recently been referred via MindMate Single Point of Access (SPA). They wanted to find out about their experiences of MindMate SPA and their views about possible future developments of the service. They spoke to 14 young people and 7 parents
The majority (81%) of young people and parents supported the idea of a self-referral option into MindMate SPA. Parents and young people said that having different ways to self-refer was important. Being able to complete an online form and make a phone call were the most popular options for young people and parents respectively. Drop-in was also popular amongst young people, with the idea of support available to make a self-referral.
There was mixed feedback of parents’ experiences of MindMate SPA. Some parents spoke positively of their interaction with the SPA team whilst others expressed dissatisfaction at what they felt was an impersonal approach. Some parents mentioned not being clear about what SPA was, not having a contact number, and instances of services not contacting them in the timescales given.
Triple P online is not appropriate for everyone. It requires a level of confidence in IT, self-motivation, headspace, and time and ongoing support from a professional is key to its success.
The report has seven recommendations about improving referral processes, information and access to support.