Enter and view: Moreland House: Follow-up visit, Havering

Healthwatch Havering re-visited Moreland House on 3rd July 2017, to review the recommendations made following their last enter and view visit in July 2016.

The following actions had been taken since their last visit in 2016:

 The management of the home have arranged for a private geriatrician to visit weekly, to attend to any health issues of residents and to liaise with GPs.

 It was pointed out during the last visit that e-learning for staff was poor, so the decision was made to arrange staff training in group settings on site.

 Improvements were done on the outside too with electrical sockets installed to obviate the use of long, trailing power leads, and a gazebo and a sun shade had been installed in the garden for when residents go to outside in the summer.

 Soiled laundry was washed in a separate washing machine, which was disinfected regularly.

 Staff had recently begun training in the Gold Standard Framework for end of life care.

Actions not taken were:

The home had not so far been able to adapt the internal decoration to have the distinctive colour scheme HWH recommended, following the last enter and view visit, because it had recently been refurbished in 2015, so was not due another renovation yet.

HW Havering team made two recommendations:

1. That the CCG be pressed to give priority to allocating a single GP to cover all residents (Healthwatch Havering will approach the CCG to support this).

2. That, in order to reduce the risk of cross contamination while handling and storing dirty laundry, the dirty laundry containers be fitted with lids and kept closed at all times.