Service user experiences of London Ambulance Services in Barking and Dagenham
Download (PDF 639.54 KB)Summary of report content
The London Ambulance Service have asked Healthwatch Barking and Dagenham for advice on how they can improve the care that they provide for Londoners. Healthwatch Barking and Dagenham wants to know why people make decisions to access care, how the different parts of the health and care system (including the ambulances, 999, NHS 111, mental health providers, GP hospitals and clinics, pharmacies, and the voluntary sector) can ensure patients get the right care, in the right place at the right time. They gathered the views of 99 residents through several engagement methods.
In summary themes that emerged from the feedback include:
- Most people accessed alternative urgent and emergency services before calling NHS 111 or 999.
- People who contacted NHS 111 or 999 were seen by a health professional about their condition before accessing health and care services.
- There seems to be confusion as to whether NHS 111 can book an appointment at an urgent care setting or if the time provided is purely an arrival time.
- There needs to be promotion on what the London Ambulance Service provides.
- Most people reported LAS staff to be friendly, caring, and professional