Olive House Feedback

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Summary of report content

Healthwatch Norfolk visited Olive House to speak to service users about their experience of the home.  They spoke to 18 people.

The home was clean with modern furnishings. Effort had gone into making the environment welcoming and comfortable. It was nice to see the memory tree in the lounge with leaves representing residents who had passed. 

Healthwatch also observed residents helping each other out. It was highlighted many times that residents can make requests or raise issues without concern and that these are responded to quickly. The residents are well catered for in terms of variety of activities and food. The staff spoke highly of each other and how they all work well together.

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
18
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