Royal Liverpool Hospital Listening Event

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Summary of report content

On 27th June 2017 Healthwatch Liverpool and Healthwatch Knowsley visited the Royal Liverpool Hospital, part of the Royal Liverpool and Broadgreen Hospitals NHS Trust, to gather patient and visitor feedback.

145 people were spoken too in total during the visit.

The majority of the patients and visitors that Healthwatch Liverpool spoke to on the 27th June were pleased with their experiences at the Royal Liverpool Hospital, especially with the staff that provide the service, and with the care and treatment provided.

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General details

Local Healthwatch
Healthwatch Knowsley
Healthwatch Liverpool
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Public opinion
Key themes
Caring, kindness, respect and dignity
Staffing - levels and training
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Other
Cardiology/heart medicine
Diabetes care
Discharge lounge/ discharge team/ discharge to assess
Inpatient care/General inpatients
Neurology, neurosurgery and stroke care
General outpatients and hospital-based consultants
Phlebotomy/blood tests
Medical imaging, including radiography, ultrasound, MRI and nuclear medicine
Name of service provider
Royal Liverpool and Broadgreen Hospitals NHS Trust

Details of people who shared their views

Number of people who shared their views
145
Age group
All
Gender
All
Ethnicity
All
Does this report feature carers?
Yes
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