Enter and view: Winters Park Residential Home

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Summary of report content

Healthwatch Cumbria conducted an Enter and View on Winters Park Residential Home, Cumbria, a privately owned residential home. The visit was conducted on21st June 2017.

The visit was arranged as part of Healthwatch Cumbria's enter and view schedule.

Observation by the enter and view representatives reported that:

The homw was well maitained and had nice well maintained gardens.

Entrance to the home was secure and information was available.

There were 41 beds in the home which is run by BUPA but some residents were funded by local authority.

General acces to healthcare sevices was good.

A District Nurse visits daily to see the residents and carry out any treatment. The manager told them that it was difficult to get a domiciliary visit from a dentist.The home also gets regular visits from an Optician and both Private and a NHS visit regularly.

There were activities for the residents but at the time of the visit there was no activity coordinator. The home was in the process of employing one.

Meal times were protected and all food was prepared on the premises.

Residents were happy with the food provided.

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General details

Local Healthwatch
Healthwatch Cumbria
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Health visitors including baby clinics
Optometry services/opticians
Care home
District nurse and community nursing
Name of service provider
BUPA

Details of people who shared their views

Number of people who shared their views
15
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
Yes
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