Enter and view: Treetops Care Home
Download (PDF 350.61 KB)Summary of report content
Healthwatch Bath and North East Somerset is the independent health and social care champion. Local Healthwatch is in place to gather the views and experiences of people accessing services, to use this information to influence decisions and to provide information and advice to the local community about health and social care services.
These Enter and View visits are ‘announced’ visits where they notify the provider of their intention to visit. Healthwatch Bath and North East Somerset visited Treetops Care Home on 15/06/2017.
It was clear to Healthwatch volunteer enter and view representatives that residents are happy at the home, most of their needs are catered for and the residents and relatives Healthwatch Bath and North East Somerset spoke with have found staff very accommodating. The revisit was aimed at looking at the areas recommended for improvement in 2015. Signage to the care home from the road is not in place, but Healthwatch is aware that this might need further negotiation with the Local Authority to implement. The entrance was not the most welcoming, although relatives have told Healthwatch Bath and North East Somerset that they can pop into the office and ask for what they want. The website still needs updating with the name of the current manager. The home is clean and the garden is now a lovely resource, where residents were observed sitting in the sun. Healthwatch Bath and North East Somerset highlighted it would be great to see the front garden area and the pots at the front entrance tidied up for the future. Healthwatch volunteer enter and view representatives were pleased to observe a list of activities for the month of June displayed and it was good to hear from a male resident the pleasure he gets in helping out in the garden. Healthwatch Bath and North East Somerset understand that there will be some residents that like to smoke, but would like staff to be discouraged from smoking while at work.
The report includes 6 recommendations and does not include a response from the provider.