Enter and view: St Leonard's Hospital

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Summary of report content

Healthwatch Hackney undertook a series of announced Enter and View visits to St Leonard's Hospital to assess a number of types of services including physiotherapy, orthopaedics and wheelchair services.  The report looks at:

  • Physical accessibility
  • General environment
  • Access to and communication with services
  • Patient care, dignity and support
  • Feedback and complaints
  • Signposting and information
  • Discussions with staff

The report contains recommendations on the building and facilities, signage, access, waiting times, travel times and staff diversity.

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General details

Local Healthwatch
Healthwatch Hackney
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Other
Key themes
Access to services
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Complaints
Communication with patients; treatment explanation; verbal advice
Parking and transport
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Orthopaedics and fracture clinic
Patient Transport and NEPTS
Physiotherapy

Details of people who shared their views

Number of people who shared their views
0
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