ME CFS Patient experience report

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Summary of report content

Following the creation of the 'Tired of explaining' : ME/CFS Report by Healthwatch Trafford, Healthwatch Lancashire decided to utilise the local intelligence and links they have with patients in Lancashire to contribute to the findings, in order to express their needs at a national level.

In total, 48 people shared their experiences (27 people from the original Healthwatch Trafford survey and a further 21 from the Healthwatch Lancashire campaign). Findings of the report included:

> Just over half (53%) of people said they have received information on living with ME/CFS from the department where they received their diagnosis. A quarter of people said they had never received information from the NHS on how to live with their condition.

> Over half (53%) of people said their GP is supportive but not knowledgeable about their condition. Nearly a quarter (24%) of people said their GP is neither knowledgeable nor supportive.

>Around a quarter of people (26%) said they would trust their GP to provide them with information on their condition. The large majority (74%) said they would not trust their GP or were unsure whether they would.

The report does not include any particular recommendations, but does include the local Clinical Commissioning Group (CCG) plans for a new service for ME/CFS.

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General details

Local Healthwatch
Healthwatch Lancashire
Publication date
Type of report
Report
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Diagnosis
Food, nutrition and catering
Health inequality
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Referrals
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
Not known
Name(s) of the partner organisation(s)
Healthwatch Trafford, ME/CFS support groups
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Diagnostic centre/hub
General Practice (GP)
Other
Neurology, neurosurgery and stroke care
Pain management
Physiotherapy
Hospital-based psychiatric care

Details of people who shared their views

Number of people who shared their views
48
Age group
All
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Types of disabilities
Physical or mobility impairment
Does this report feature carers?
Yes
Seldom heard groups
People on low incomes
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