Enter and view: Havenmere House Care

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Summary of report content

Healthwatch North East Lincolnshire is the independent health and social care champion. Local Healthwatch is in place to gather the views and experiences of people accessing services, to use this information to influence decisions and to provide information and advice to the local community about health and social care services.

These Enter and View visits are ‘announced’ visits where they notify the provider of their intention to visit. Healthwatch North East Lincolnshire visited Havenmere House Care on 06/06/2017.

The summary of findings highlight: Case files were left in empty lounges; training matrix on notice boards had wrong dates on and was mostly out of date; residents were treated with dignity and respect; some staff were not aware about their training requirements; all residents appeared clean and well dressed; some doors that were meant to be locked were not.

The report includes 5 recommendations and does include a response from the provider.

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General details

Local Healthwatch
Healthwatch Lincolnshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Medication, prescriptions and dispensing
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Havenmere Health Care Limited

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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