Enter and View: Chiltern View, Buckinghamshire

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Summary of report content

Healthwatch Buckinghamshire conducted an Enter and View at Chiltern View, a nursing care home in Buckinghamshire, which provides care for up to 33 residents, with all the residents living with either dementia or high dependency dementia.

The visit was conducted on 2nd June 2017 where 6 members of staff and 3 visitors views were shared. The visit was unannounced on the day but the care home did receive 2 weeks notice that the visit was taking place.

Observation by the enter and view representatives reported that:

A calm, relaxed environment where staff were quick to anticipate needs

Visitors told us their relatives received excellent care

The home received a lot of positive comments and after the visit, the enter and view team made one recommendation. The service manager provided feedback to say that the report looks good and they felt that the home doesn’t require any changes.

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General details

Local Healthwatch
Healthwatch Bucks
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Rehabilitation/enablement
Chiropody/podiatry
Care home

Details of people who shared their views

Number of people who shared their views
9
Age group
All
Gender
All
Sexual orientation
Not known
Types of disabilities
Learning disability or difficulties
Long term condition
Types of long term conditions
Dementia
Does this report feature carers?
Yes
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