Enter and view report: Ward A21 The Royal Wolverhampton Hospital NHS Trust

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Summary of report content

Healthwatch Wolverhampton carried out surveys on ward A21 of New Cross Hospital, in relation to their "Transfer of Services" research project.

The rationale for the visit had come from comments made to Healthwatch by a parent, as Ward A21 is a children's 26 bedded unit.

The report looks at the physical environment, staff numbers, the experience of the patients, carers and staff, the catering, referrals and the technology used.

Two recommendations were made:

- To be mindful that visitors and family could be waiting outside of the unit when the reception desk is not manned. Although they can knock on the door to the A21 unit, it may be a while before anyone is able to enter.

- To keep visitors informed of developments e.g. why one area of the unit is decorated and other areas are not. This helps when visitors or patients come to the unit for the first time.

It contains a response from the service provider.

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General details

Local Healthwatch
Healthwatch Wolverhampton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Triage and admissions
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Paediatric care

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
Did you find this attached report useful?
0
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