Enter and view: Circuit Lane Surgery
Download (PDF 1016.78 KB)Summary of report content
Healthwatch Reading undertook an enter and view visit to Circuit Lane Surgery on 25 May 2017 to collect patient feedback. They wanted to find out if patients at the surgery thought services had improved since January 2017. They spoke to 26 patients and relatives.
- 14 people (58%) could not book an appointment for their preferred day
- 9 people (35%) found it ‘difficult’ to make an appointment, 2 found it satisfactory and 2 found it easy 11 people (44%) were due to see a GP they said they did not know
- 13 people (50%) were uncertain about their health professional’s skills
- 21 people (80%) had needed a repeat prescription in the past three months and of these, 18 said it took longer than 48 hours to be ready
- 14 people (54%) did not feel the surgery was keeping them informed
- Most people (14 out of 23, 61%) would prefer to receive an emailed newsletter
- 10 people (44%) felt the surgery had made some improvements but more needed to change, while 6 (26%) felt their experience had got worse.
The report contains three recommendations about information to patients and access to services and a response from the provider.