Enter and View: Manton Hall Care Home, Rutland

Healthwatch Rutland conducted an Enter and View on Manton Hall Care Home, Rutland, a home used by both social care funded and self-funded residents. The home caters for up to 31 residents, many of whom have dementia.

The visit was conducted on 19th May 2017 and was arranged as part of Healthwatch Rutland’s enter and view schedule.

Observation by the enter and view representatives reported that:

Manton Hall is a care home used by both social care funded and self-funded residents. We were met by friendly staff and happy residents.

Signage to the building is minimal.

Internally the home presented as well maintained with interesting, thoughtful decoration.

A number of good practice areas were identified. It is hoped that these can be shared with other local homes. Examples of good practice include: Extensive activities ‘Resident of the Day’ scheme.

Ensuring that residents wishes were captured, and actioned where possible.

A specific ‘beauty room’ would be beneficial for residents.

Consideration could be given to the size of print on some displayed information such as the complaints procedure and the long-term menu.

A couple of issues around ambulance attendances at the home were noted and will be raised with the East Midlands Ambulance Service (EMAS).

Following on from this, the enter and view team made some recommendations for the care home to take into consideration including the signage at the home, sharing the best practice areas surrounding activities and residents wishes and to review the size of print on some displayed information. It was also recommended that Healthwatch Rutland should forward concerns over ambulance crews dementia awareness and issue around moving and handling to the East Midlands Ambulance Service (EMAS).

The service provider reviewed these recommendations and provided feedback on how these were being addressed.