Enter and view: Tri annual summary report
Download (PDF 446.17 KB)Summary of report content
During 2016/2017, Healthwatch Derbyshire was commissioned by Derbyshire County Council(DCC) to conduct a range of unannounced visits to their residential services across the county. The service profile and range includes 22 services supporting older persons and four services supporting people who have learning disabilities/difficulties.
This is the third and final summary report agreed to be produced throughout the commissioning period.
Homes visited in this period were:
Morewood Centre; Oakland CCC; Meadow View; 9, Victoria Street; The Petersham Centre ; The Spinney; Hazlewood; Beechcroft; The Grange; The Bungalow.
Summary of key data andfindings across all visits:
Each visiton average took approximately 3hoursand 20 minutes to undertake
Observations by ARs generally included the full range of residents/clientsand staff present during the visitplus any visitors who were present
Due to the nature of the capacity limitations of many residents/clients, discussions and/or questionnaire based interviews were restricted. In total:
(i)21 individual residents/clientswere engaged with and participated within their capacity in respondingto questionnaire based interviews
(ii)16relatives/friends participated in questionnaire based interviews
(iii)25members of staff participated in questionnaire based interviews
Services provided homely, welcoming, clean and pleasant environmentsof care
The homes demonstrated a very good standard of care being delivered by committed, enthusiastic and skilled staff
There is a high degree of satisfaction with the quality of care experienced and confidence in the staff expressed by both residents and relatives encountered.
Eight of the ten services were recommended to consider some improvements to either signage to assist visitors (three services) or internal signage (five services) to improve orientation and/or navigation of buildings by residents
About half the homes had on-going or planned internal decorative refurbishment schedules in place
Attention to the external state, mainly garden areas of homes, was recommended at five of the services
Health and safety type issues formed recommendations for fiveservices
Reviews of bathing/showeringopportunities forresidents was recommended in two services
Social and therapeutic activities for residents in the main operated satisfactorily but with recommendations to four services to consider how to enhance the opportunities which were available.
Staff in two services expressed the wish to have more time to interact socially and therapeutically with residents
Both physical access and social accessibility via appropriate communication systems was mostly very good. Recommendations were made in two services regarding physical access issues and two recommended to enhance visual/easy readcommunications.
Individual recommendations were given to each home based on the results of the visit.
Derby County Council accepted the reports and this summary.