16 to 25 independent people service user forum report
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16 to 25 Independent People charity provides support to young people between the ages of 16 to 25 years of age. One of their projects is the service user forum.
A service user forum is a support group for any young person that has a 16 to 25 independent people tenancy. The service users forums are facilitated by the project officers and youth workers.
The forum enables the young people in attendance to voice their views on the services they access at the project or any personal issues that are affecting them.
The Project invited Healtwatch Bristol to speak at their service user’s forum and to conduct a workshop with the young people to highlight some of the issues they are faced with when accessing health and social acre services.
Healthwatch Bristol conducted a workshop and engaged with 12 individuals which were a mixture of staff and young people at the forum.
Commentator commented on sixteen General Practitioners (GP) surgeries in Bristol. The general consensus of the comments received in relation to primary care services was negative, of the 20 comments received 4 was positive, 10 negative and 6 mixed. In relation to access to services and administration; commentators highlighted their dissatisfaction with their lack of ability to access GP appointments due to the appointment availability and booking appointment and the time spent waiting to be seen by a general practitioner. Treatment and Care; in relation to the general consensus of comments received from the commentator. Patient experience was highlighted by most commentators as a positive experience when accessing treatment and care.
According to the key themes analysed above, the general consensus of the themes reflected a mixture of positive and negative sentiments. However, from those key themes Healthwatch Bristol's recommendations are as followed: Better appointments and systems to check the availability of appointments; advisory notes should be given to patients prior to administering a booked appointment to a patient if there will be the possibility of an extended waiting time prior to a booked appointment; While some patients have expressed positivity in relation to their experience of accessing treatment and care from their GP, there needs to needs to be consistency across all practices by practitioners.