Care home website report
Download (PDF 598.21 KB)Summary of report content
The idea for this piece of research arose through a conversation held within a CareQuality Commission (CQC) joint meeting, involving Healthwatch County Durham’s(HWCD)‘Enter & View’ representatives.
Two HWCD volunteers came forward to undertake the project with support from the staff team.The research began in November 2016 and was complete by January 2017.
The main findings from the research are that care home providers need to ensure that their websites:
are easily accessible
are user friendly
are simple to navigate around
give clear & useful information
comply with any CQC requirements
are accurate and upto date with the information they provide.
A report was sent to each individual care home with the volunteers findings.
Responses from care homes were not included in this report.