Enter and view report: Lightmoor View care home, Telford

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Summary of report content

Healthwatch Telford & Wrekin conducted an Enter and View on Lightmoor View, a privately owned care home for elderly people with dementia, with 75 rooms on the 1st of April 2017.

This visit was arranged as part of Healthwatch Telford and Wrekin programme of work on Dignity and Respect in health and care settings. The visit is also in response to evaluations of feedback received from community engagements, and service provider / local council / CQC liaisons, and requests.

Observation by the Enter and View representatives reported that:

Residents appeared clean, appropriately dressed and comfortable & saw no evidence of dignity not being respected. Staff were kind and friendly, addressed residents by name and appeared to have a good knowledge of the individuals in their care. Relatives said that the home feels like a family. “I’m not a visitor when I come in, I’m just part of it”.

Six recommendations were made in the report, which the service provider acknowledged and responded to.

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General details

Local Healthwatch
Healthwatch Telford & Wrekin
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Triage and admissions
Building, Decor and Facilities, including health and safety
Parking and transport
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Public consultation and engagement
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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0
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