Follow-up appointments engagement report- West Yorkshire and Harrogate
Download (PDF 734.86 KB)Summary of report content
Healthwatch on the West Yorkshire and the Harrogate District footprint wanted to explore whether the public agreed with giving patients the option to have their follow-up appointments in a different way, and how they would like to access follow-up outpatient appointments. This work has been completed independently by Healthwatch organisations as part of the role in informing the work of the West Yorkshire and Harrogate Sustainability and Transformation Partnership (STP). The engagement on the survey ran for three weeks, commencing 6th March 2017, and 502 people completed the survey.
Overall, people were very supportive of the proposal to be able to access their follow-up appointments in a different way, and most wanted these to be done face-to-face so they were able to ask questions. It was felt that text messages and email were only appropriate methods to use to let people know that their test results were normal and no further tests or treatment was required.
The report has been shared with the West Yorkshire and Harrogate health services who are interested in looking at different ways in providing follow-up appointments.