Follow-up appointments engagement report- West Yorkshire and Harrogate

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Summary of report content

Healthwatch on the West Yorkshire and the Harrogate District footprint wanted to explore whether the public agreed with giving patients the option to have their follow-up appointments in a different way, and how they would like to access follow-up outpatient appointments. This work has been completed independently by Healthwatch organisations as part of the role in informing the work of the West Yorkshire and Harrogate Sustainability and Transformation Partnership (STP). The engagement on the survey ran for three weeks, commencing 6th March 2017, and 502 people completed the survey.

Overall, people were very supportive of the proposal to be able to access their follow-up appointments in a different way, and most wanted these to be done face-to-face so they were able to ask questions. It was felt that text messages and email were only appropriate methods to use to let people know that their test results were normal and no further tests or treatment was required.

The report has been shared with the West Yorkshire and Harrogate health services who are interested in looking at different ways in providing follow-up appointments.

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General details

Local Healthwatch
Healthwatch Bradford
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Administration (records, letters, results)
Booking appointments

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
Healthwatch Caderdale, Healthwatch Kirklees, Healthwatch Leeds, Healthwatch North Yorkshire and Healthwatch Wakefield
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General outpatients and hospital-based consultants
Name of service provider
West Yorkshire and Harrogate STP

Details of people who shared their views

Number of people who shared their views
502
Age group
All
Gender
All
Sexual orientation
Not known
Does this report feature carers?
Not known
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