Going to the Doctors Survey Report, Worcestershire 2017

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Summary of report content

Healthwatch Worcestershire undertook a “Going to the Doctors” survey as primary care, and in particular GP services, are the issue that they hear about most often when speaking with people at engagement events.

The survey was designed to be a quick, structured way to capture this feedback either face to face or online. It provides a snapshot of patient views. After initial discussion about content with Worcestershire Local Medical Committee the Survey included questions to test public response to the following issues which are relevant to the NHS locally:

-Patients opinion of telephone “triage” / call back process – whereby same day appointments are offered following a telephone consultation with a medical professional

- The importance placed by patients on seeing their preferred GP for same day and routine appointments

- Willingness by patients to see a GP in their local area if a same day appointment is not available at their own GP surgery

This report gives nine "points for consideration" for the CCG. Information on responses are linked to within the report.

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General details

Local Healthwatch
Healthwatch Worcestershire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Communication with patients; treatment explanation; verbal advice
Diagnosis
Written information, guidance and publicity
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Quality of treatment
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
Not known
Name(s) of the partner organisation(s)
Worcestershire Local Medical Committee
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
459
Age group
All
Gender
All
Sexual orientation
Not known
Types of disabilities
Not known
Does this report feature carers?
Not known
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