Enter and view report: Sambrook House residential home, Newport

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Summary of report content

Healthwatch Telford & Wrekin conducted an Enter and View on Sambrook House, a privately owned Residential Home with 25 rooms on the 17th and 25th of March 2017.

This visit was arranged as part of Healthwatch Telford and Wrekin programme of work on Dignity and Respect in health and care settings. The visit is also in response to evaluations of feedback received from community engagements, and service provider / local council / CQC liaisons, and requests.

Observation by the Enter and View representatives reported that:

Volunteers, staff, relatives, clients/residents informed us that they would recommend the home to friends and family. Relatives informed us that they are made to feel welcome, and all the staff are polite and offer drinks, and that if they had cause for concern, they are able to

raise it with the manager and feel listened too.

The only recommendation was to share good practices with other care home staff and providers. The service provider responded that the "report was a pleasure to receive".

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General details

Local Healthwatch
Healthwatch Telford & Wrekin
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Parking and transport
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Public consultation and engagement
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
10
Age group
Not known
Gender
All
Sexual orientation
Not known
Does this report feature carers?
Yes
Seldom heard groups
People who are geographically isolated
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