Enter and view: Sunnyside residential home

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Summary of report content

This enter and view report was conducted at Sunnyside residential home in Bolton, the visit took place 20 March, 2017. The report was written by Healthwatch Bolton.

During the visit 14 people were spoken to, this included staff, residents and visitors.

Comments received were mostly positive. There had been some issues between the pharmacy and also the continence team.

There are recommendations made in the report. There is a response from the provider.

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General details

Local Healthwatch
Healthwatch Bolton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Communication with patients; treatment explanation; verbal advice
Building, Decor and Facilities, including health and safety
Food, nutrition and catering
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Parfen Ltd

Details of people who shared their views

Number of people who shared their views
14
Age group
All
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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