A Review of the Urgent Care Pathway at the Queen Alexandra Hospital Summary Report
Download (PDF 398.36 KB)Summary of report content
Healthwatch Portsmouth visited the Queen Alexandra Hospital in November 2016 to review progress on its urgent and emergency care treatment pathway which they first assessed in March 2016.
During this visit, the team visited five key departments and observed a range of tasks and processes being undertaken by the staff teams in seeking to provide care, advice and treatment to patients. They then met with senior hospital staff in January 2017 to discuss their observations and key findings.
In general, it was felt that the feel, and possibly the morale of staff, had improved since their last visit, along with other important factors such as signage and information to patients in ED. It was also recognised that staff work in a very busy and demanding environment, dealing with patients with a range of different and contrasting needs. This report aims to support these activities by seeking to promote greater engagement to improve wellbeing and outcomes for patients, carers and staff.
The report contains detailed recommendations on each service and a response from the provider.