Enter and view: Cedar Park residential and Nursing Home

Healthwatch Bath and North East Somerset undertook an enter and view visit to Cedar Park Residential and Nursing Home on 15 March 2017.  A key priority laid out in the Healthwatch Bath and North East Somerset work plan for 2016/17 was to engage with older people and people with dementia, and to enter and view care/nursing homes across the county. They spoke to four residents, one visitor/relative and nine members of staff.

Healthwatch found that overall the home had a person-centred approach to care for elderly people with nursing and/or dementia care needs; with dedicated, caring members of staff. During the visit a concern was identified that triggered Healthwatch’s safeguarding procedure, in relation to staff shortages and falls by residents. This was flagged with the registered manager on the day of the enter and view visit and advice was sought from The Care Forum’s designated Safeguarding officers.

Healthwatch felt that the home was to be commended for a person-centred approach to care for elderly people with nursing and/or dementia care needs; employing dedicated and caring members of staff; a good range of quality activities on offer and the cleanliness, decoration and furnishings in the home

There were 8 recommendations about staffing, complaints procedures, information about advocacy services, activities and dementia-friendliness.