Enter and view: Little Gaynes Care Home, follow-up visit
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Healthwatch Havering re-visited Little Gaynes Care Home, on 21st, February 2017 to discuss the recommendations made following their last enter and view visit in April 2016.
HWH team met the Manager, the care home’s Assistant Director and the Senior Administrator. There were 19 residents at the the time of the second visit.
The following actions have been taken since their last visit in 2016:
o There had been a considerable turnover of staff, as there were now 26 staff (excluding management), so each resident has a key worker.
o There were more hand sanitizers available.
o Staff training was up to date thanks to an experienced outside trainer.
o The gold standard framework for end of life care was applied as necessary
Actions which are not finalised but intend to be done by the home were:
o Issuing name badges for the staff.
o To put photos on the notice boards and update the information on it.
o To start managing records electronically and the staff trained to input information.
The team were told that there were no plans to install a dishwasher as there was no space available for one. The CQC were happy with current practice (kitchen staff hand wash dishes).
The team made some further recommendations:
o Monitor shift patterns to ensure staff are having the necessary rest between shifts.
o All staff to be provided with name badges.
o Full use to be made of notice boards.
o Sources of funding for training courses to be clarified