Enter and view: Southwater Residential Home
Download (PDF 296.76 KB)Summary of report content
This report provides a summary of data that independent health & social care consumer champion Healthwatch Torbay gathered and collated from a planned visit to Southwater. Residential Home on 5th January 2017. The visit was set up to find out how residents, visitors and staff feel the health and social care system is working for them, and to gather their views and opinions on daily life in their care home setting.
Healthwatch Torbay visited the home on 5th January 2017 to gather further feedback direct from residents, their relatives, carers and staff. During the visit, these representatives spent an hour and a half chatting with the residents, plus any family, visitors or staff that wished to voice their views.
The Healthwatch Torbay online rate and review tool allows the public to rate services out of 5 stars and offer a review based on their experience. . Healthwatch Torbay received 7 reviews during January 2017, with an overall average rating of 5 stars out of 5.
The recommendation within the report are as follows: Staff at Southwater Residential Home to continue to involve residents and relatives with activity planning and ideas to develop in the future; staff at Southwater Residential Home to share good practice with other Residential
Homes in the local area.
The report contains a response from the provider.